Frequently Asked Questions
Smart Dialer
- How can the CareAlert Smart Dialer save me money?
- Isn't a monitored system a much more reliable emergency dialer to have?
- What is the range of the waterproof remote pendant?
- Can I have more than one remote pendant with my CareAlert Smart Dialer?
- Will I need to re-program the CareAlert Smart Dialer if I lose power?
- How does the CareAlert Smart Dialer know that my call for assistance has been live answered and not by an answering machine or answering service?
- Will I completely own my CareAlert Smart Dialer once I have purchased it outright?
- Has the CareAlert Smart Dialer been tested and approved for Canadian standards?
- Are there any installation costs after I have purchased my CareAlert Smart Dialer?
- Am I able to have the CareAlert Smart Dialer pre-programmed on my behalf?
- How is the CareAlert Smart Dialer boxed and mailed to me?
- Is the CareAlert Smart Dialer only for the elderly living on their own?
1. How can the CareAlert Smart Dialer save me money?
The CareAlert Canada Smart Dialer has been designed and manufactured to do away with the need for a monitoring call centre to take the emergency call. This means that you will save up to $400 a year and in some cases even more. Also it is important to note that the full price of the CareAlert Canada Smart Dialer is in most cases less expensive to purchase outright than other monitored system dialers.
Over a 5 year period the CareAlert Canada Smart Dialer will save you up to $2,000 or more compared to similar monitored systems.
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2. Isn't a monitored system a much more reliable emergency dialer to have?
Many years ago the answer to this question might have been yes. However today, the gap between offering a reliable service between monitored emergency dialers and the CareAlert Smart Dialer has been minimized to the point where it is no longer an issue. With the advent of cell phones and the ease in which people can be contacted nowadays makes the CareAlert Smart Dialer an extremely reliable product. And even in the event that the numbers programmed into your Smart Dialer are not answered live, the final number 9-1-1 will provide you with peace of mind knowing that help is on the way.
As the CareAlert Smart Dialer has the capacity to dial up to 5 different numbers including cell phones or even overseas numbers, the chances of none of these numbers being live answered are highly unlikely and so the degree of service reliability of the CareAlert Smart Dialer is very high. In fact it should be noted that many other expensive monitored systems, when activated will go through to a call centre, who in turn then ring through to the persons that you have requested to be notified in case of an emergency. This can sometimes take up to 30 minutes or more for the personnel at the monitoring station to contact your relatives or friends and have them check up on you.
To use the terms of an expensive monitored system marketing brochure, "the vast majority of calls are handled by relatives or friends of the person in need". The CareAlert Canada Smart Dialer simply does away with the "middle man" or "monitoring call centre" and therefore saves you a lot of money but still provides you with an excellent degree of 24-hour peace of mind protection.
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3. What is the range of the waterproof remote pendant?
The waterproof remote pendant is a transmitter operating on a frequency of 433.92MHz. Its range depends on a number of environmental factors; however it will generally function within and even beyond a 50 metre or 150 feet radius of the Smart Dialer. In many cases it operates in excess of 50 metres or 150 feet, making it suitable for providing excellent coverage within the perimeters of even a relatively large home and garden area.
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4. Can I have more than one remote pendant with my CareAlert Smart Dialer?
Yes. You can have as many as you like. If you order the extra pendant with your CareAlert Smart Dialer it will be coded and sent with the unit for an extra $49. If you decide to order an extra pendant or a replacement pendant at a later date then it can be easily coded by yourself and the cost would be $49 plus $10 S&H.
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5. Will I need to re-program the CareAlert Smart Dialer if I lose power?
No. The CareAlert Smart Dialer has EPROM technology meaning that whatever you program into it, will remain, even if power is lost or if the dialer is stored or taken to another premises.
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6. How does the CareAlert Smart Dialer know that my call for assistance has been live answered and not by an answering machine or answering service?
The CareAlert Smart Dialer has been especially designed with a response feature that allows it to know whether your call for assistance has been live answered or not. The recipient of the call is asked to press the * (Star Key). This sends a signal to the Smart Dialer which opens up the 2-way communication feature and also lets the Smart Dialer know that the call has been live answered. Obviously this signal will not be sent if the call is answered by an automated answering system. If the CareAlert Smart Dialer does not receive this * (Star Key) signal, it will continue to dial out to the next number that has been stored.
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7. Will I completely own my CareAlert Smart Dialer once I have purchased it outright?
Yes. Unlike some expensive monitoring systems that you rent and never own, this dialer is yours completely once it has purchased.
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8. Has the CareAlert Smart Dialer been tested and approved for Canadian standards?
Yes. This product has passed all the strict and rigorous Canadian standards. A full set of test reports and compliance documentation is kept by CareAlert Canada Inc.
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9. Are there any installation costs after I have purchased my CareAlert Smart Dialer?
The CareAlert Smart Dialer has been designed to be user friendly and can be easily self programmed. If you are not comfortable with following the step-by-step instructions provided with this product, then we suggest allowing someone else (perhaps a family member or friend) do so on your behalf.
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10. Am I able to have the CareAlert Smart Dialer pre-programmed on my behalf?
Yes. For a small fee we are able to pre-program up to 5 of your designated numbers into your Smart Dialer, prior to it being mailed to you. Once it has arrived at your door, you simply plug it in and it is ready for immediate use. To take advantage of this service, simply add the Smart Dialer Configuration Service to your order.
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11. How is the CareAlert Smart Dialer boxed and mailed to me?
This product has not only been carefully and attractively packaged but also has a high degree of transportation protection due to the thickness of the presentation box. It is then placed securely in an approved Canada Post bubble bag and sent direct to your door. If you live in isolation then your CareAlert Smart Dialer will be sent to wherever your usual mail is sent. Your dispatch confirmation notification that will be emailed to you will have the tracking number attached to it, enabling you to keep track of the delivery progress of your product.
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12. Is the CareAlert Smart Dialer only for the elderly living on their own?
No. While this may be a primary reason for the purchase of this excellent product, nevertheless, the application of using the CareAlert Smart Dialer varies greatly. For a detailed look at these different applications please see Applications.
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